Privacy Policy

The privacy of your personal information is important to FundFindrs. We are committed to respecting your right to privacy and protecting your personal information. We are committed to complying with the National Privacy Principles in the Privacy Act 1988 (Commonwealth), the Privacy Act 2020, Information Privacy Principles – Privacy Act 1988, as well as other applicable laws and codes affecting your personal information. FundFindrs Pty Ltd may update this Privacy Policy from time to time. The most current version will be posted on the FundFindrs Pty Ltd websites and will be effective from the date of posting. A copy of this Privacy Policy is also available by contacting our Operations Team by email or at the address detailed below under the heading “How to contact us or make a complaint”.

About this privacy policy
This Privacy Policy outlines how FundFindrs will manage your personal information and it also describes generally the sorts of personal information held and for what purposes, and how that information is collected, held, used, and disclosed.
This Privacy Policy applies to all your dealings with FundFindrs whether using the websites owned by FundFindrs, in writing, in person, by telephone or by facsimile.

Whose information do we collect?

 We collect personal information from our:

• Clients, including their customers, employees and contractors
• suppliers
• contractor 
• employees and potential employees.

What personal information do we collect?
We only collect personal information about you to the extent it is reasonably necessary for, or directly related to, one or more of our functions or activities. The kinds of information we collect include:

• name
• date of birth
• address
• credit/debit card number and expiry date
• financial details
• tax file number
• driver licence details
• health information
• meal preferences
• other information we consider necessary to provide our services.

We may also collect personal information about you from publicly available sources, from our related companies or from third parties.
If we are not able to collect personal information about you, we may not be able to provide you with the products, services, information or assistance you require.
FundFindrs does not collect personal information that it does not need.
Our website may use “cookies” to gather statistical information. It will be possible for you to decline FundFindrs cookies by adjusting the “accept cookies” setting on your browser, however, this may affect the functionality of the website on your browser.

How do we collect personal information?
We collect personal information about an individual directly from that individual unless it is unreasonable or impracticable for us to do so. We may collect personal information from you directly during telephone calls with our representatives, through your use of our website, on forms and other correspondence you send to us (including email, facsimile and letter) and when we deliver services to you.
We may also collect personal information about you from third parties where it is unreasonable or impracticable to collect that information directly from you, for example from:

• contractors conducting pre-employment medical assessments on our behalf
• our clients, where the collection is required so that we may carry out services for that client (for example, if you are an employee of one of our clients, they may disclose your details to us to enable you to use our services)
• third parties who book one of our services on your behalf
• third parties who provide us with a service, but only where your personal information is reasonably necessary for us to access, or directly related to, that service.

Collecting sensitive information
Some of the information we collect from you may be regarded as sensitive information under the Privacy Act. Sensitive information includes (without limitation) health information and any of the following information that is also personal information: information about your racial or ethnic origin, religious beliefs, membership of a profession or trade association, sexual orientation and criminal record.
We will only collect sensitive information about you with your consent.
Why do we collect, hold, use and disclose your personal information

General
FundFindrs Pty Ltd collects, holds, uses and discloses personal information for a variety of different purposes relating to our functions and activities, which include:

• to establish and maintain our relationship with you, and provide you with information to enable you to remain in contact with FundFindrs Pty Ltd;
• to assess and process your application;
• to provide the products or services you have requested from us, and keep a record of them, and process any payments you make to us;
• to administer our promotions and competitions;
• to provide credit to you, or pay you for products or services you provide to us;
• to provide you with access to protected areas of our websites;
• to respond to your enquiries;
• to process and respond to your complaints;
• to perform our internal and external administrative functions;
• to notify you of, and register you for, our events and promotions;
• to conduct surveys;
• to assess the performance of our websites and to improve the operation of the websites, and for other data analytics purposes;
• to assist us to make our services and products more valuable or useful to you;
• to conduct due diligence;
• to enable us to perform any duties we owe to you;
• to otherwise enable us to perform our business activities and functions;
• any other purposes described to you at or around the time of collection of the information;
• purposes to which you have provided your consent;
• to enforce our legal rights and obtain professional advice;
• to comply with industry standards and our policies; and
• as required or authorised by law or a court or tribunal order.

Direct marketing
Where we have your consent or are otherwise permitted by law to do so, FundFindrs Pty Ltd may also use and disclose your personal information to send direct marketing to you from:

• FundFindrs Pty Ltd; and
• third parties who provide services to us.
• The direct marketing may relate to:
• our products and services;
• the products and services of other parties;
• promotions run by us or other parties; or
• other new developments we believe may be of interest to you.

You may opt-out of receiving this direct marketing from FundFindrs Pty Ltd or third parties through the unsubscribe function that will be made available to you with each direct marketing communication.

If personal information is not provided
You do not have to provide us with any personal information however, if you do not do so, this may limit the assistance we are able to provide you. For example, we may not be able to complete a transaction you have entered into, finalise payment for a product or service you have ordered or supplied, consider or process an application you have made, provide a product or service you have requested, grant credit terms, accept or validate your entry in a promotion or contact you in connection with the promotion, tailor, optimise or enhance your use or experience of our websites, respond to your queries or complaints or otherwise handle your enquiries, process your job application or otherwise provide you with the products, services or benefits you have requested.

Who do we disclose your personal information to?
FundFindrs Pty Ltd may disclose your personal information to various third parties who we engage to assist in performing our business activities and functions, including those who help to provide our products and services to you. The third parties we may disclose your personal information to include:

• our personnel;
• marketing consultants and promotions companies (some of whom are engaged for the purposes of directly marketing products, services and promotions to you);
• professional advisers such as accountants, solicitors, business advisers and consultants;
• government bodies and regulatory authorities;
• credit reporting agencies or bodies in accordance with our Credit Reporting Data Management Policy; and
• payment processors, debt collectors, web hosting providers and IT service providers.

How do we store and protect your personal information?
FundFindrs Pty Ltd stores personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
When we no longer need your personal information, we take reasonable steps to destroy or permanently de-identify the information.

Use of your personal information
It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
FundFindrs may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Generally, we will only use and disclose the personal information that we collect about you so that we can do business together and for purposes connected with our business operations.

These purposes may include:

• contacting you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner);
• verifying your identity;
• improving our products or services or businesses;
• processing your transactions with FundFindrs
• providing services to you or receiving services from you; and
• addressing any issues or complaints that we or you have regarding our relationship.

We may also use and disclose your personal information for the purpose of direct marketing where you have consented to us doing so, or it is otherwise permitted by law.
Direct marketing involves communicating directly with you for the purpose of promoting the services. Depending on the nature of our relationship with you, these may be our services or the services of carefully selected third parties. Direct marketing can be delivered by a range of methods including mail, telephone, email, or SMS.
You can unsubscribe from receiving direct marketing materials from us at any time by contacting us.
FundFindrs reserves the right to use or disclose any information as necessary to comply with any law, regulation, or legal request, to protect the integrity of the websites owned by FundFindrs, to fulfil your requests or to cooperate within law enforcement investigation or any investigation on a matter of public safety.

Digital Technologies
We and third parties may use digital technologies such as cookies, location services, web server logs and web beacons in connection with FundFindrs Pty Ltd websites and other online services. Some of these technologies may operate without collecting or using any personal information. Please note this privacy policy applies to our collection, use, disclosure and storage of personal information only.
FundFindrs Pty Ltd websites use cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a Session ID which the website uses to track the pages you have visited. Other technologies we use include web beacons. We allow cookies and other digital technologies to be used:

• so that your preferences for a particular site can be stored;
• to improve your browsing experience; and
• to help tailor advertising and promotions to you.

Information is also generated whenever a page is accessed on a FundFindrs Pty Ltd website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our websites’ performance.
In some cases, we and third parties may use cookies and other technologies in connection with FundFindrs Pty Ltd websites and digital marketing initiatives, for example in relation to online behavioural advertising, surveys and website analytics and email campaign tracking. The third party technologies we may use from time to time include Google Analytics and Facebook tracking. You can find more details about these technologies, the data they collect and how you can opt out of certain conduct in the privacy policies and other consumer-facing documentation for those technologies (e.g. via Google’s Ads Preferences Manager). You may need to opt-out separately from each technology. The website www.youronlinechoices.com.au also allows you to opt-out of some online behavioural advertising and provides further information about how online behavioural advertising works. Your browser may also allow you to turn off or disable cookies and certain other technologies. Please be aware, however, that if you turn off or disable these technologies, you may not be able to experience the full functionality of our websites and associated services.

Sharing of your personal information
We may disclose and provide access to your personal information to third parties in connection with the purposes described above.
This may include disclosing your personal information to the following types of third parties:

• any third parties to whom you have directed us to disclose your personal information
• our related companies or organisations
• companies who may use your personal information in relation to our products and services;
• other professional advisers
• in the event that we or our assets/services are or may be acquired by a third party, that third party and their advisors;
• in certain circumstances, third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
• Otherwise as permitted or required by law.

Where we disclose your personal information to third parties, we will use reasonable commercial efforts to ensure that such third parties protect your personal information in a manner consistent with this privacy policy.

Access to and correction of information
FundFindrs will endeavour to take all reasonable steps to keep secure any information which it holds about you and to keep this information accurate and up to date.
You may request access to your personal information held by FundFindrs by contacting us. At your request, FundFindrs will provide you with the details of all your personal information which it may hold.
If, at any time, you discover that information held about you is incorrect, you may contact FundFindrs to have the information corrected.

Storage and security
FundFindrs takes every possible step to ensure we protect the personal information that we collect. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required. FundFindrs will monitor and implement advances or management processes, to safeguard all personal and sensitive information.
We may store personal information on computer databases and/or in hard copy, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your personal information. We may also engage third party service providers to assist in storing and processing certain types of personal information for us. Some of these service providers may be located overseas, or use facilities located overseas to provide us with services.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information and sensitive information from misuse, loss, and unauthorised access, we cannot guarantee the security of any personal or sensitive information. Please be advised that FundFindrs does not accept any responsibility for any misuse, loss, or unauthorised access to such information.

Links to other websites
You may be able to access external websites by clicking on links that FundFindrs has provided. In such a case, those external websites are not subject to FundFindrs’s privacy standards, policies, and procedures. You will need to contact or review those external websites directly to ascertain their respective privacy standards, policies, and procedures.
FundFindrs is not responsible for the content, policies, practices, security, or the privacy obligations of any external websites, including the website to which you will be directed if you make a payment should it be possible to make payments to FundFindrs online.

Your sensitive information
FundFindrs will not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of professional or trade associations, membership of a trade union, details of heath, disability, sexual orientation or criminal record.

Changes to this privacy policy
To fully protect your privacy, FundFindrs reserves the right to amend this Privacy Policy at any time and for any reason. FundFindrs will post the amended terms on its website as they occur and you are encouraged to check for updates.
Changes to this Privacy Policy will not have any retrospective effect and will not alter how FundFindrs handles your previously collected information.

No contract or liability
Nothing contained in this Privacy Policy is intended to create a contract or agreement between FundFindrs and any user providing identifiable information in any form.
FundFindrs will take all reasonable steps to comply with this Privacy Policy, however, to the extent permitted by law, nothing in this Privacy Policy is intended to hold FundFindrs liable for any failure to comply with this Privacy Policy.
Further, because FundFindrs does not control the privacy policies of its subcontractors or external website providers, FundFindrs recommends that you read and fully understand their respective privacy policies.
For further information about privacy issues and the protection of privacy visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au

How to contact us or make a complaint
If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, Please contact:

Operations Team
FundFindrs Pty Ltd
Level 14
15 Blue Street
North Sydney NSW 2060
E-mail: info@fundfindrs.com.au

FundFindrs Pty Ltd will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations. If our response to your complaint does not address your concerns to your satisfaction, you may have the right to make a complaint to a competent regulator (e.g. in Australia, the Office of the Australian Information Commissioner, whose website is located at www.oaic.gov.au).